NBDC initiated a Broadband Training pilot in the spring of 2007, to explore opportunities for online training specifically to assist CSPs in successfully ensuring their communities benefit from broadband and other existing technology infrastructure. As requested in the 2007 CSP Conferences, the pilot aimed to develop a system for training CSPs on new tasks for improving Qiniq services, as well as modules for the public to learn new technical skills using broadband. The project was conducted over a 2-year period, resulting in a working prototype that was trialed by CSPs with excellent results. Unfortunately, existing funding organizations could not fund the project past a trial stage, so the project was shelved.
Activities:Phase 1 activities included:
- CSPs developed their priorities for training, and shaped the methodology for training delivery, including a “train the community member” suite of tools for access by the public;
- Demonstration units were developed and reviewed by CSPs who endorsed the “tell me, show me, let me try” online training process developed by Technologies for Learning Group.
Phase II from 2008-2009 saw the creation and deployment of online training modules, including:
- Defined skills and competencies required for CSPs to succeed in serving their communities and running their businesses in a comprehensive Body of Knowledge online resource specific to the unique needs of Nunavut CSPs;
- Developed online learning modules in the Virtual Centre of Excellence (an idea originally proposed in the 2005 Training Strategy);
- Delivered the materials of the first two modules to CSPs across Nunavut;
- Investigated and proposed a partnership framework and financing framework for future phases.
Participants in the training were extremely enthusiastic about what they were able to learn, and the future potential of online training in their work. While results were positive, no funding partners were secured after the trial stage. Many funders had no program that would fund ongoing online training, as their funding systems were designed for in-person training opportunities.
Many people and organizations were involved in development the online training program, including SSi, Technologies for Learning Group (TLG), Neil Burgess of Owl’s Head Consulting, NBDC staff, and of course Community Service Providers.
Funding was provided by the Department of Indian Affairs and Northern Development, Government of Canada and the Department of Economic Development and Transportation, Government of Nunavut.